The IPhone at IVK-Free-Samples for Students-Myassignementhelp.com

Questions: 1.Briefly summarize the issues faced by Jim Barton, the CIO at IVK Corporation. 2.How should Barton respond to the Sales Department's request? 3.From a strategic point of view, present two arguments that support the decision to go for the iPhone, and another two arguments against the iPhone. 4.Apparently, Barton is faced with two options: either to accept Sales request or to reject it. Are these the only options? Can you suggest something else? Explain. 5.Discuss the effect of the Mobile Phones on Workplace Environment. In other words, how would the introduction of the iPhones change aspects in the Workplace Environment? 6.Discuss at least three Managerial Issues concerned with the introduction of the IPhones to the sales team. 7.Who should decide which technologies a Company adopts? Use the case to Illustrate your answer. Answers: 1.The CIO of the IVK financial services James Burton has been facing many problems mainly in the IT management department at the company. His issues mainly involves the rise in Non-Standard Service Request (NSR), addition to this the sales representatives have also been found utilizing devices without the consent of the security department in the organization. Moreover, the sales manager has also put a request where the organization IVK has to invest in iphones in the place of notebooks, which the organization was planning to purchase for their employees (Nolan and Austin 2010). However, the CEO of the organization is also interested in using the iphone as he has a positive image of it. Moreover, the security in charge has also mentioned about certain concerns about the utility of the iphone by the organization. Thus, Barton has to take a decision to replace the use of notebook with iphones for their salespersons. 2.Barton must bring into the focus of everyone about the technical issues of the request that has arrived through the sales department. Along with this, there must be an understanding of the objectives of the business so that the best possible option gets to be chosen for the organization. Moreover, he can also do a SWOT analysis by which the advantages and disadvantages of imparting IT support to the iphones and accordingly, allow the utility of a vital number of various devices in the organization. He can further meet the head of sales department to make him clear about is points (Johnston and Marshall 2016). 3.The arguments that support decision of iphones in the organization from a strategic viewpoint can be that this will definitely increase employee satisfaction by using the device of their choice and it will be portable as they will be able to utilize the same device all over with their necessary information in their pockets. On the other hand, disadvantages can be that it will definitely need many resources, which in turn will increase the cost along with it also has issues of security as using non-tested devises can be an advantage for the hackers and therefore there will be a urgent need for modifications in the security policies (Hayes and Kotwica 2013). 4.Apart from whether to accept or to reject sales request Barton must look at the pros and cons that using iphone will have on the organization. However, based on that he has to take the best decision in favor of the company for which he can organize a meeting with the CEO and head of the sales and can reach to a conclusion where the problem will also resolve keeping my mind employees job efficiency, the devices portability and easy accessibility (Nolan and Austin 2010). 5.In the sales department, it has been found that the scenario without iphones it where there is a somewhat control over the download history of all the users. Previously the notebook PC has had the facility of open space technology, which provided customized applications to the security codes. However, if iphone is allowed then this will not be the case but there will be encryption of the data along with supporting the virtual private note works (VPN) (Misra et al. 2016). Moreover, it will be easy to use and will reduce the cost of using a notebook as it is a portable device with updated usages. 6.The three management issues can be concerning the introduction of iphone to the sales team would be that it would be time consuming, as the employees will need some time to learn how to operate this new device. Then, there will be no restrictions upon the sales team for downloading apps from the Appstore and this can be harmful as some apps might have troublesome codes. Lastly, sales team will have to give their access on other parts of their phone so that they can work appropriately, which further come up with security issues. Sandboxing would also not guide much if users decline the access to the phones data repeatedly (Wei and Leimeister 2014). 7.The decision on adopting technologies in an organization can be taken by the IT department, the administration or the CEO of the company. This decision will be based on cost reduction, improvement or efficiency on productivity, quicker time to market, product improvement and competitive surrounding. However, for IVK the decision is solely upon the CIO of this organization Jim Barton to either accept or reject the proposal that has been raised by their sales department about replacing notebooks with iphones (Nolan and Austin 2010). References Hayes, B. and Kotwica, K., 2013.Bring your own device (BYOD) to work: Trend report. Newnes. Johnston, M.W. and Marshall, G.W., 2016.Sales force management: Leadership, innovation, technology. Routledge. Misra, S., Cheng, L., Genevie, J. and Yuan, M., 2016. The iPhone effect: the quality of in-person social interactions in the presence of mobile devices.Environment and Behavior,48(2), pp.275-298. Nolan, R.L. and Austin, R.D., 2010. The iPhone at IVK. Wei, F. and Leimeister, J.M., 2014. Why cant I use my iPhone at work?: managing consumerization of IT at a multi-national organization.Journal of Information Technology Teaching Cases,4(1), pp.11-19.